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Planned maintenance

We successfully launched our new system Broker Portal on 25 September last year and we continue to work through further improvements to deliver a truly intuitive system providing you and your clients with a smooth customer experience.

As part of our ongoing plans, Broker Portal will not be available to you or your teams for new mortgage applications, any administration on current pipeline applications including uploading documents, or registrations.

Broker Portal will not be available on:

  • Saturday 10 February 12:00pm (noon) to Wednesday 14 February 9am

What you need to do
Please ensure that any necessary administration required on your application is completed in advance of this date, as we will be unable to access applications on your behalf during these times.

Apologies for any inconvenience this may cause.

Thank you for your support
The Co-operative Bank for Intermediaries