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Changes to Income Multiple

For applications with a Loan to Value less than or equal to 85% (including any fees added) a maximum multiplier of 5.5 can be considered. Use our handy A-Z lending criteria to view the changes.

New Business Service levels

These SLAs don’t apply to Variations, including Further Advances and Ports.

Updated: 04/12/2023 at 09:00am

Initial assessment for applications

We are reviewing applications placed on 1st December

Instruct valuation

1 working day

Last post assessment

5 days

Processing call wait times

5 minutes

New Business Enquiry call wait time

5 minutes

Underwriting referrals

1 day

Top links

Lending criteria

View our in-depth lending criteria.


See what your client can afford.


Documents to help with your client's application.

Valuation fees

View our list of available valuation fees.