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New Business Service levels
These SLAs don’t apply to Variations, including Further Advances and Ports.
Updated: 04/12/2023 at 09:00am
Initial assessment for applications
We are reviewing applications placed on 1st December
Instruct valuation
1 working day
Last post assessment
5 days
Processing call wait times
5 minutes
New Business Enquiry call wait time
5 minutes
Underwriting referrals
1 day
Top links
Lending criteria
View our in-depth lending criteria.
Calculators
See what your client can afford.
Literature
Documents to help with your client's application.
Valuation fees
View our list of available valuation fees.