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Changes to Income Multiple

For applications with a Loan to Value less than or equal to 85% (including any fees added) a maximum multiplier of 5.5 can be considered. Use our handy A-Z lending criteria to view the changes.

New Business Service levels

These SLAs don’t apply to Variations, including Further Advances and Ports.

Updated: 20/02/2024 at 09:00am

Initial assessment for applications

We are reviewing applications submitted on 19th February

Instruct valuation

On initial assessment.

Next Assessment

We are currently reviewing cases 20 working days after last assessment.

Processing call wait times

1 hour

New Business Enquiry call wait time

5 minutes

Top links

Lending criteria

View our in-depth lending criteria.


See what your client can afford.


Documents to help with your client's application.

Valuation fees

View our list of available valuation fees.