On behalf of Residential or Buy to Let (BTL) clients, brokers can:
Please print each individual page of the application before moving to the next section.
If your client’s HTB product is coming to an end, please download, complete and send back the form using the link below.
To apply for a product transfer on your client’s behalf, you need to be registered with The Co-operative Bank for Intermediaries:
You may need to download and print off a supporting Income & Expenditure form for cases where we need to assess affordability, when:
residential customers want to change their term meaning their monthly payment increases by more than £5.00
the mortgage term exceeds the customer’s anticipated retirement age.
Your client can apply to transfer their mortgage 180 days prior to the date of maturity. This will complete when your client’s current deal ends― subject to eligibility.
Please make sure that the client’s application is received by us at least 30 working days prior to the end of the deal, to avoid your client going onto Standard Variable Rate (SVR).
We are unable to provide brokers with confidential account information to complete the application form on a client’s behalf. However, your client can call us directly to get help, or head to our customer site.
If your client is within 30 days of the maturity date of their existing product, they can make overpayments to their mortgage without incurring any Early Repayment Charges (ERCs).
To transfer a mortgage product, your client must:
To be able to transfer their mortgage, your client can not be in arrears.
Your client should contact us directly if they:
You can apply for a fixed rate product in our highest loan to value bracket up to 99% loan to value on behalf of your client. The two year tracker with no product fee is also available up to 99% loan to value.
Clients must provide proof of income if they want to change their mortgage term when they transfer their product and this exceeds their expected retirement age or increases their monthly payment.
Joint applicants must both provide proof of income.
Clients don’t need to provide proof of income if they are:
All applicants must provide their latest full monthly bank statement to evidence income.
Employed applicants must provide proof of income by either:
Self-employed applicants must provide proof of income with either:
We will use the House Price Index (HPI) or the last valuation that we have for your client’s mortgage, whichever is higher. A re-valuation for a Product Transfer is free.
However, if a new re-valuation is selected and your client’s LTV already meets 60% LTV or less, a revaluation fee will be charged. See our product guides for more information.
You can find more hints and tips for submitting a Product Transfer on our Application help page.
Once we have received your completed application form and a current valuation, if required, we will send your client:
Your client must sign and return the mortgage offer documents to us. You will also receive a copy of the offer for your records. Please ensure your client sends the documents back to us at least 10 days prior to the transfer date. If you need to call to check receipt or need a response to a query, please quote your clients mortgage account number and postcode.
We will request a card payment on receipt of the application, or at least 2 days before the transfer date.
We will transfer your client to the new mortgage product unless we hear otherwise.
Your procurement fee will be paid through your chosen submission route.
If you need help with registration or the product transfer process, call our Broker Support team directly on 0345 070 1999 (Call charges).
(Lines are open Monday – Friday 09.00am – 5.00pm and Thursday 10.00am – 5.00pm).