Contact us
At The Co-operative Bank, we pride ourselves on providing great customer service. Our contact centre teams are on hand to answer any questions you might have.
How to get in touch
For all new enquiries where an application has yet to be submitted
Call us on 0345 070 1999 (option 1)
For updates on all new business applications currently being processed
In the first instance please check Click or Broker Portal for case updates.
Call us on 0345 070 1999 (option 2)
For applications where an offer or certificate of title has been issued
Call us on 0345 070 1999 (option 3)
For any query relating to a Decision in Principle, Broker registration or procuration fees
Call us on 0345 070 1999 (option 4)
For all product transfer applications currently being processed
Call us on 0345 070 1999 (option 5)
After completion
Payment enquiries
Call us on 01752 236555 if your application was submitted via Click.
Call us on 08000 288 288 if your application was submitted via Broker Portal.
All other enquiries
Call us on 01752 236550 if your application was submitted via Click.
Call us on 08000 288 288 if your application was submitted via Broker Portal.
Correspondence address
If you are posting new application documents for cases initiated on our new Broker Portal, please send them to:
The Co-operative Bank
Mortgages
1 Balloon Street
Manchester
M4 4BE
If you are posting new application documents for cases initiated on Click and product switch related documents, please send them to:
Platform
PO Box 3462
Cheadle Road
Leek
ST13 9BG
DX 16351 (Leek)
If you are posting existing mortgage related documents to us, please send them to:
Platform
PO Box 237
Plymouth
PL1 1WG
Reset Click/Broker Portal password
If you have forgotten the password for your Click account, please click here to reset it. If you have forgotten the password for your Broker Portal account, please click here to reset it.
How to make a complaint
We always seek to provide you and your clients with the best in customer service. If you'd like to address an issue or feedback on your experience with us, find out how you can make a complaint.