At The Co-operative Bank, we pride ourselves on providing great customer service. Our contact centre teams are on hand to answer any questions you might have.
If you are posting new application documents for cases initiated on our new Broker Portal, please send them to:
The Co-operative Bank
1 Balloon Street
If you are posting new application documents for cases initiated on Click and product switch related documents, please send them to:
PO Box 3462
DX 16351 (Leek)
If you are posting existing mortgage related documents to us, please send them to:
PO Box 237
We always seek to provide you and your clients with the best in customer service. If you'd like to address an issue or feedback on your experience with us, find out how you can make a complaint.