At The Co-operative Bank, we pride ourselves on providing great customer service. Our contact centre teams are on hand to answer any questions you might have.
Call us on 0345 070 1999 (option 1)
In the first instance please check Broker Portal for case updates.
Call us on 0345 070 1999 (option 2)
Call us on 0345 070 1999 (option 3)
Call us on 0345 070 1999 (option 4)
Call us on 0345 070 1999 (option 5)
Call us on 08000 288 288 if your application was submitted via Broker Portal.
Call us on 08000 288 288 if your application was submitted via Broker Portal.
If you are posting new application documents for cases initiated on Broker Portal, please send them to:
The Co-operative Bank
Mortgages
1 Balloon Street
Manchester
M4 4BE
If you are posting existing mortgage related documents to us, please send them to:
The Co-operative Bank
PO Box 4934
Unit 2 Interface Business Park
Swindon
SN4 4PN
If you have forgotten the password for your Broker Portal account, please click here to reset it.
We always seek to provide you and your clients with the best in customer service. If you'd like to address an issue or feedback on your experience with us, find out how you can make a complaint.