Helping to make your applications smoother

We remain dedicated to supporting you with your applications to ensure a smooth processing journey.

But we know that sometimes there can be questions, or items missing that can cause delays. That's why we have our packaging support guide, to help you to package your applications in the best possible way, and improve our time to offer for you and your clients.

Quick hints and tips for a smoother application:

• Use the notes box. There is an additional information section at the end of the product transfer application form for you to add anything that may help us progress your application
• Future childcare costs. In the maternity section if there are future childcare costs that haven't been accounted for, please add an explanation in the notes
• Payslips. Don’t forget we need 3 month's payslips uploaded – this can be as one PDF
• New salary. We will accept a future pay rise (within the next 3 months) but we require a letter from the employer confirming the new salary, and we’ll accept a new job if starting in the next 3 months if accompanied by the contract
• Photo ID. Photographs of supporting documentation (not ID) are acceptable.

You can find out more hints and tips on our Literature page. Just search for 'Packaging Support Guide'.

Decision In Principle changes

From Friday 27 June we are moving the point at which you select a mortgage product to the end of our Decision In Principle. When the Decision In Principle has been completed, and eligibility has been assessed, you will be presented with the product selection screen. The products that are presented will be based on the criteria your client meets, and will either be one of our mainstream products or products from our new Access range.