The Co-operative Bank is now part of the Coventry Building Society family

B Corp building society meets the original ethical bank

We’re excited about what this means for our future. Coming together with Coventry Building Society, we’ll use our combined experience of almost 300 years to do more of the things that matter to you. We’ll be ambitious, innovative and forward-thinking, while continuing to be the reliable businesses that you trust.

Intermediaries are an integral part of both our mortgage businesses and we’re looking forward to a bright future together. We’ve already got lots of exciting developments planned for the next year, and now, we’ve unlocked the potential to enhance this further for you and your clients, with great service continuing to be a priority.

But for now, it’s business as usual

We’re still going to operate as The Co-operative Bank for intermediaries and Coventry for intermediaries for the time being. This means there will be no impact on the way you use our services right now, so please continue to direct all enquiries relating to criteria, case submission and updates, registrations and procuration fee payments to your current contacts at The Co-operative Bank for intermediaries and Coventry for intermediaries (including Godiva Mortgages).

Frequently Asked Questions

Will Co-op become a mutual?

At completion, The Co-operative Bank will become a subsidiary of the Society and return to mutual ownership. Over time the intention is for customers to become members of the Society.

Will you still be my Business Development Manager?

Coventry Building Society and The Co-operative Bank will continue to operate under their current names and branding with separate banking licences while Coventry Building Society carry out the work needed to provide a joined-up service which may take up to several years. In the short term no changes are expected in terms of your day to day contact and you can expect business as usual.

Will the Bank change its lending policies to be the same as Coventry Building Society?

Coventry Building Society and The Co-operative Bank will continue to operate under their current names and branding with separate banking licences while Coventry Building Society carry out the work needed to provide a joined-up service which may take up to several years. In the short term no changes are expected in terms of lending criteria.

Will you move to the mortgage system Coventry Building Society use for keying applications?

Coventry Building Society will seek to integrate The Co-operative Bank gradually over several years, prioritising good customer outcomes following the completion of detailed planning and engagement with relevant stakeholders. During this integration period The Co-operative Bank and Coventry Building Society will continue to operate with separate systems

Will customers remain Bank customers after 1 January 2025?

To begin with The Co-operative Bank and Coventry Building Society will retain their separate banking licences, and operate independently. We expect this to be the case for several years.

Will brokers be able to product transfer customers onto either lender products at the end of their term?

To begin with The Co-operative Bank and Coventry Building Society will retain their separate banking licences, and operate independently. We expect this to be the case for several years.

Will products and pricing be aligned?

Coventry Building Society and The Co-operative Bank each have a long history and a distinct way of doing business, based on different products, different ways of working and different operations. We need to complete a lot of ‘behind the scenes’ work before we can provide one joined up service in the future.

Will our corporate partners have to deal with two separate lenders?

To begin with The Co-operative Bank and Coventry Building Society will retain their separate banking licences, and operate independently. We expect this to be the case for several years.